Refund Policy

For one-time programs or packages, you are eligible for a full refund if you request it within 7 days of your first session and before accessing any digital materials or resources. After this period, refunds are not generally provided except for unused sessions in multi-session packages, as described below.

Fees for sessions that have already occurred and digital materials that have already been accessed are non-refundable.

If you purchase a package with multiple sessions and choose not to use all of them, you may request a pro-rated refund for unused sessions, provided you notify me at least 24 hours before your next scheduled session.

For monthly coaching plans, you may cancel anytime. Your cancellation will take effect at the end of your current billing cycle, and you will continue to have access to scheduled sessions until that time. No prorated refunds are issued for unused time during the active billing period.

Sessions missed without at least 24 hours’ notice are considered forfeited and are not refundable. With appropriate notice, sessions can be rescheduled based on mutual availability.

If you were accidentally charged twice for the same service, or if a payment was made in error, contact me immediately. Verified duplicate or accidental payments will be fully refunded.

To request a refund, email kurtz@markaustinkurtz.site or use the Contact page. Please provide your name, the program/package purchased, and reason for your request. I review refund requests within 3 business days and will notify you of the outcome by email.

Approved refunds are processed via Stripe back to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card provider.

If you believe there is a charge error, contact me directly first; I am committed to resolving issues promptly. Unfounded credit card chargebacks may result in termination of further coaching services.